Privacy policy

Privacy Policy

Last updated: August 9, 2026

BIOVA LAB operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). BIOVA LAB is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy. This structure and coverage follows the source policy you provided.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.

  • Account information including your username, password, preferences, and settings.

  • Transaction information including products you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications with us including information you provide when contacting customer support.

  • Device information including information about your device, browser, network connection, IP address, and other identifiers.

  • Usage information including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide information.

  • Automatically through the Services, including from your device when you use our Services or visit our website, including through cookies and similar technologies.

  • From our service providers, including technology, payment, analytics, customer support, fulfillment, and shipping providers.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide our Services, process payments, fulfill orders, remember your preferences, process purchases, returns and exchanges, arrange shipping, provide customer support, enable product reviews, and improve your overall shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or other permitted channels, and showing you advertisements for products or services based on your activity with our Services.

Security and Fraud Prevention

We may use your information to authenticate accounts, provide a secure shopping experience, detect or investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect our Services.

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other account information with anyone else.

Communicating With You

We may use your personal information to provide customer support, respond to inquiries, provide Services, and maintain our relationship with you.

Legal Reasons

We may process your personal information to comply with applicable laws, respond to valid legal requests, cooperate with government authorities, resolve disputes, participate in legal proceedings, and enforce our Terms & Conditions and other policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • Shopify, vendors, and service providers that perform services on our behalf, such as payment processing, IT management, analytics, customer support, cloud storage, fulfillment, and shipping.

  • Business and marketing partners that assist us with advertising and marketing.

  • Third parties when you direct or authorize us to disclose information, such as when you request product delivery or use social media integrations.

  • Our affiliates or corporate group, where applicable.

  • Legal and business transaction purposes, including mergers, acquisitions, bankruptcy proceedings, legal obligations, subpoenas, court orders, enforcement of our policies, or protection of our rights and the rights of our users.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information you submit through our Services may be transmitted to and shared with Shopify and third-party providers that may be located in countries other than your country of residence.

Shopify may also process information obtained through your interactions with our store and other Shopify merchants in connection with certain Shopify features.

For more information about Shopify’s handling of personal information, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by BIOVA LAB, you should review that website's privacy and security policies and terms.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites.

Information you provide on public or semi-public platforms, including third-party social networking platforms, may be visible to other users and may be used by those platforms according to their own policies.

Children's Data

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the information below so that we can review and, where appropriate, delete the information.

Security and Retention of Your Information

Please understand that no security system is completely secure or impenetrable.

Information transmitted to us may not be completely secure while in transit. We recommend that you avoid using unsecured channels to communicate sensitive or confidential information.

The length of time we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce our agreements and policies.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights regarding your personal information:

  • Right to Access / Know: You may request access to personal information we hold about you.

  • Right to Delete: You may request deletion of personal information we maintain about you.

  • Right to Correct: You may request correction of inaccurate personal information.

  • Right to Portability: You may have the right to receive a copy of your personal information and, in certain circumstances, request that it be transferred to another party.

  • Managing Communication Preferences: You may unsubscribe from promotional emails using the unsubscribe option provided in those communications.

Even if you opt out of promotional communications, we may continue to send non-promotional communications relating to your account, orders, transactions, or other necessary matters.

If You Reside in the UK or European Economic Area

Subject to applicable exceptions and limitations, you may have additional rights, including:

  • Objection to Processing and Restriction of Processing: You may have the right to request that we stop or restrict certain processing of your personal information.

  • Withdrawal of Consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights

You may exercise your privacy rights by contacting us using the contact details provided below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Where permitted by law, you may also designate an authorized representative to submit a request on your behalf.

We will respond to privacy requests within the timeframe required by applicable law.

Complaints

If you have concerns or complaints regarding how BIOVA LAB processes your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

For individuals in the European Economic Area, information regarding relevant data protection supervisory authorities can be obtained through the appropriate national or European data protection authorities.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries outside the country where you live.

Where required by applicable law, we will use appropriate legal mechanisms for international data transfers, such as recognized contractual safeguards or other legally recognized transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or other operational reasons.

When we make changes, we will post the updated Privacy Policy on this website and update the “Last updated” date.

Where required by applicable law, we will provide additional notice regarding material changes.

Contact

If you have questions about this Privacy Policy, our privacy practices, or your personal information rights, please contact us:

BIOVA LAB
Owner: Artur Berke Abacilar
Email: info@biovalab.com
Address: [STREET AND HOUSE NUMBER]
[POSTAL CODE] [CITY]
[COUNTRY]

For applicable data protection laws, BIOVA LAB may act as the data controller of your personal information.